The Sales Recruitment Network UK Ltd

01772 461894

Why interviews go wrong...

Interviewing is a very subjective thing and most of us learn from the experience of being interviewed ourselves and then, when we move into management, we rely on our line managers or personnel department to guide us in the early days.

Ultimately we all end up with our own style, approach and techniques. It would be very presumptive for anyone to tell you how to conduct interviews; I’m certainly not trying to do that here.

What I would like to do is to share are some of the experiences that candidates have encountered during interviews that have caused them to decline offers.

The list below is by no means comprehensive but is an accurate account of issues I’ve come across this year.

Each of the these has led to at least one exceptional candidate walking away from (or in the case of number one, being overlooked for) a good offer and the company has missed out on an employee who could have made a significant contribution to their business.

1. The list

 

It would be foolish to enter into any recruitment program without two things written down: a detailed job description and some candidate criteria. The latter is a very useful tool in assessing both CVs and candidates.

The problem arises when an employer creates a criteria and then adheres to it rigidly with absolutely no flexibility. Of course some roles require certain qualifications, experience, contacts etc but the more ‘fixed’ criteria you list the less likely it will be to find the ‘right’ person and the more they will cost you. I had an outstanding candidate turned down because he lived five miles outside of a designated catchment area; the company finally compromised on a much less experienced candidate two months later.

2. Too many cooks

 

Ii is often necessary to involve more than one person in an interview, especially at the later stages, this serves a number of obvious benefits.

Problems arise when there is no clear ‘Chair’; interviews can quickly descend into a free for all with candidates being thrown questions from all directions with no cohesion and little time to answer.

It also makes it difficult for an individual to ‘connect’ to his interviewer and vice versa, resulting in a poor interview and making a genuine assessment of the candidate impossible.

3. Time

 

Time is a critical factor in recruitment. While you're sitting on the CV of a good candidate they’re exploring other options. As a recruitment agency we move quickly with good applicants for exactly that reason and having conducted the necessary initial interview we get them to our client asap.

Unfortunately, I’ve waited as long as three weeks just for a response to a candidate submission.

The other bottleneck that often arises is the gap between first and second interview.

This can be slow because it’s difficult to tie in the senior people who need to conduct the interview but it’s much less of a problem if the candidate is kept informed of the situation and it is ‘managed’ properly.

For the candidate, when an application disappears into a black hole of no-communication predictable problems arise; candidates believe that the company has no interest in them; they attend other interviews and accept alternative offers; they lose confidence in the company with the slow response and won’t work with them. The thinking here is if you can’t organise an interview what would you be like to work with?

4. Ambiguous offers

 

I’m surprised how often this happens: ‘We haven’t agreed the bonus scheme’; ‘we don’t know what the target will be’; your salary will comprise of’ X’,’ Y’ & ‘Z ‘and whilst’ X’ is a small amount and it says this is your salary I can assure you it isn’t..’

We all know people work for money and what you’re offering needs to be clear and unambiguous otherwise a lack of confidence or trust will drive the candidate away.

Avoiding these mistakes is not only good practice. The job market is competitive and good candidates are hard to find. Like it or not, if you’re an employer and you want the best candidates you need to ‘sell’ your company and that sales process takes place during the recruitment phase.

As always, if you want something done well with a good outcome do it professionally; as a bespoke recruitment company we can certainly help.

Michael Thomason

 

blog index
Latest Jobs
  • Recruitment Manager
    Milton Keynes - £50,000 pa OTE £50,000

    £50-100K Recruitment Consultant (freelance)

    Have you forged a successful business career?

    Are you able to recruit the right personnel, manage budgets and run marketing campaigns?

    Are you motivated, ambitious ...

  • Recruitment Manager
    Newcastle - £50,000 pa OTE £50,000

    £50-100K Recruitment Consultant (freelance)

    Have you forged a successful business career?

    Are you able to recruit the right personnel, manage budgets and run marketing campaigns?

    Are you motivated, ambitious ...

  • Technical Sales Executive / Scientific Equipment & Materials
    Tamworth - £3,000 to £35,000 pa

    Technical Sales Executive / Scientific Sales Executive / Chemical Sales Executive required for a company who are specialists in the sale of Scientific Equipment and Advanced Materials, working ...

  • Hgv 1 Driver / Class 1 Driver
    Cannock - £23,500 to £31,000 pa

    HGV 1 Driver / Class 1 Driver required for a business to business logistics, pallet and parcel company, based in Cannock, Staffordshire, West Midlands.

     

    Job Title:  HGV 1  Driver, Trunking an...

  • Sales Consultant
    Tunbridge Wells - £18,000 pa OTE £30,000

    Sales Consultant

    The Sales Recruitment Network is seeking talented salespeople to sell to consumers on behalf of a retailer of handmade luxury furniture.  Based from one of their impressive showrooms a basic salary and commission...

  • Sales Consultant
    Oxford - £18,000 pa OTE £30,000

    Sales Consultant

    The Sales Recruitment Network is seeking talented salespeople to sell to consumers on behalf of a retailer of handmade luxury furniture.  Based from one of their impressive showrooms a basic salary and commission...

  • Sales Consultant
    Milton Keynes - £18,000 pa OTE £30,000

    Sales Consultant

    The Sales Recruitment Network is seeking talented salespeople to sell to consumers on behalf of a retailer of handmade luxury furniture.  Based from one of their impressive showrooms a basic salary and commission...

  • Sales Consultant
    Exeter - £18,000 pa OTE £30,000

    Sales Consultant

    The Sales Recruitment Network is seeking talented salespeople to sell to consumers on behalf of a retailer of handmade luxury furniture.  Based from one of their impressive showrooms a basic salary and commission...

  • Sales Consultant
    London - £18,000 pa OTE £30,000

    Sales Consultant

    The Sales Recruitment Network is seeking talented salespeople to sell to consumers on behalf of a retailer of handmade luxury furniture.  Based from one of their impressive showrooms a basic salary and commission...

  • Sales Consultant
    Cambridge - £18,000 pa OTE £30,000

    Sales Consultant

    The Sales Recruitment Network is seeking talented salespeople to sell to consumers on behalf of a retailer of handmade luxury furniture.  Based from one of their impressive showrooms a basic salary and commission...

  • Sales Consultant
    Gateshead - £18,000 pa OTE £30,000

    Sales Consultant

    The Sales Recruitment Network is seeking talented salespeople to sell to consumers on behalf of a retailer of handmade luxury furniture.  Based from one of their impressive showrooms a basic salary and commission...

  • Field Service Engineer
    Stafford - £30,000 to £35,000 pa

    Field Service Engineer

    £30-35K and comprehensive benefits package, car

    Based Staffordshire

    Hours of work - Monday to Friday, 40 hours per week, 8.30-4.30. This role is predominantly field based visiting clien...

  • Software Developer
    Chester - £35,000 to £50,000 pa

    Software Developer

    £35-50K depending on experience

    Chester

    This is an exceptional opportunity for an ambitious, IT professional to develop a fantastic career in a growing market place.

    Our client is...

  • Trainee Office Administrator / Pa
    Cannock - £19,000 to £23,000 pa

    Trainee Office Administrator/PA required for an Accountancy Practise offering a range of Accountancy services and specialist tax and business growth services. The role is based in Cannock, Staffordshire, West M...

  • Telesales Manager / Call Centre Manager
    Rawtenstall - £25,000 to £30,000 pa

    Telesales Manager / Call Centre Manager required for an established, HR, Employment Law and Health & Safety consultancy, offering professional support to employers in many different industry sectors in the UK, providing practic...

  • Business Development Executive
    Birmingham - £35,000 to £40,000 pa OTE £60,000

    Business Development Executive

    The Sales Recruitment Network is seeking an experienced and successful new business sales professional of graduate calibre with a strong B2B sales background and track record of sales success.  Base...

  • Telesales Executive / Sales Executive / Internal Sales Executive
    Rawtenstall - £18,000 to £22,000 pa OTE £36,000

    Inside Sales Executive / Telesales Executive / Business Development Consultant required for an established, HR, Employment Law and Health & Safety consultancy, offering professional support to employers in many different indust...

  • Area Sales Manager / Business Development Manager
    Manchester - £35,000 to £40,000 pa

    Area Sales Manager / Business Development Manager/ Field Sales Executive, required for a company who are one of the UK's leading manufacturers and suppliers of specialist commercial and industrial steel  doors.&nb...

  • Area Sales Manager / Business Development Manager
    Essex - £35,000 to £40,000 pa

    Area Sales Manager / Business Development Manager/ Field Sales Executive, required for a company who are one of the UK's leading manufacturers and suppliers of specialist commercial and industrial steel  doors.&nb...

  • Multi Drop Van Driver / C & D Driver
    Birmingham - £19,000 to £23,000 pa

    Multi Drop Collection & Delivery Driver required for a successful, long established, independent, Logistics, Parcel & Courier Company, based in Birmingham, West Midlands.

     

    Due to increased demand we are looking to add ...