The Sales Recruitment Network UK Ltd

01438 351347

Customer Service Executive / Customer Service Adviser

Reference: WM 20
Sectors: Automotive, Trans., Distr. & Logistics
Salary: £16,300 to £17,500 per annum
Sales Targets: - Business 2 Business
- Business 2 Customer
Town/City: Cannock
Contract Type: Permanent

Description

Customer Service Adviser / Customer Service Executive required for a business to business logistics, parcel, pallet and courier company, based in Cannock, Staffordshire, West Midlands.

 

Job Title:  Customer Service Executive / Customer Service Adviser

 

Full time Customer Service Adviser, (40 hours per week)

 

Package:    40 hour week, salary £16,300 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service.

Hours;

8.00 am to 4.30 pm

with Saturday mornings on a rota – currently one in four, paid as overtime.

There is a potential for this role to increase from 40 hour contract to 42.5 hour or 45 hour contract, with a corresponding increased salary package.

 

Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield

 

Product:   Business to Business Logistics, Parcels, Pallet and Courier Company, providing first class service at all times.

 

Job Description: 

Due to the increasing demands of a growing business, a Customer Service Executive is now required for a business to business logistics, parcels, pallets and courier company responsible for transporting  documents, parcels, pallets and other shipments, throughout the UK and internationally.

 

Key responsibilities for this role will include:

 

- Customer service duties regarding the collection and delivery of parcels and/or pallets.

- Incoming and outgoing telephone contact with customers and other depots.

- Email contact with customers and other depots.

-Measuring and monitoring parcel and pallet freight.

- Actioning activity based on customer requirements

- Resolving customers’ queries and requests e.g.

         - Customer enquiries

         - Proof of delivery

         - Delivery times

         - Collections

         - Pricing

- Up selling of Company products and services

- Managing accounts

- General administrative and report duties

- Performing IT related tasks on reporting, managing systems etc.

 

Key Skills / Experience:

You will have previous Customer Service experience, great customer communication skills and a professional approach, to ensure customer retention, increases in customer spend and customer satisfaction. You may have previously worked in Customer Services in a large company and are now looking for a role with a more local, Cannock based Company.

 

You will also be IT minded since a key part of this role does involve measuring and monitoring all parcel and pallet freight.

        

 You must also be:

 

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Job Title:  Customer Service Executive / Customer Service Adviser

 

Full time Customer Service Adviser, (40 hours per week)

 

Package:    40 hour week, salary £16,300 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service.

Hours;

8.00 am to 4.30 pm

with Saturday mornings on a rota – currently one in four, paid as overtime.

There is a potential for this role to increase from 40 hour contract to 42.5 hour or 45 hour contract, with a corresponding increased salary package.

 

Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield

 

 

Start date asap.

 

The Sales Recruitment Network recruits B2B and B2C Sales Directors, Sales Managers, Field Sales Executives and Internal Sales Executives:  Telesales Managers, Telesales Executives and Telemarketing Executives:  Marketing Directors, Marketing Executives, Marketing Coordinators and Marketing Assistants: Customer Services Managers, Customer Services Executives and Sales Administrators in all industries throughout the UK.

 

 

If you are interested then forward your CV as a word attachment to Frazer 

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