The Sales Recruitment Network UK Ltd

01257 249198

Customer Service Executive / Customer Service Adviser

Reference: WM 11A
Sectors: Automotive, Industrial & Technical, Trans., Distr. & Logistics
Salary: £16,000 to £17,500 per annum
Sales Targets: - Business 2 Business
Benefits: Basic + Attendance bonus + overtime + benefits
Town/City: Cannock
Contract Type: Permanent

Description

Customer Service Adviser / Customer Service Executive required for a business to business logistics, parcel, pallet and courier company, based in Cannock, Staffordshire, West Midlands.

 

Job Title:  Customer Service Executive / Customer Service Adviser

 

Full time Customer Service Adviser, (40 hours per week)

 

Package:    40 hour week, salary £15,932 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service.

Hours;

8.30 am to 5.00 pm

with Saturday mornings on a rota – currently one in four, paid as overtime.

 

Area: Cannock, Staffordshire / West Midlands / Cannock, Walsall, Hednesford, Burntwood, Brownhills, Lichfield

 

Product:   Business to Business Logistics, Parcels, Pallet and Courier Company, providing first class service at all times.

 

Job Description: 

Due to the increasing demands of a growing business, a Customer Service Executive is now required for a business to business logistics, parcels, pallets and courier company responsible for transporting  documents, parcels, pallets and other shipments, throughout the UK and internationally.

 

Key responsibilities for this role will include:

 

- Customer service duties regarding the collection and delivery of pallets and/or parcels.

- Incoming and outgoing telephone contact with customers and other depots.

- Email contact with customers and other depots.

-Measuring and monitoring parcel and pallet freight.

- Actioning activity based on customer requirements

- Resolving customers’ queries and requests e.g.

        - Customer enquiries

        - Proof of delivery

        - Delivery times

        - Collections

        - Pricing

- Up selling of Company products and services

- Managing accounts

- General administrative and report duties

- Performing IT related tasks on reporting, managing systems etc.

 

Key Skills / Experience:

You will have previous Customer Service experience, great customer communication skills and a professional approach, to ensure customer retention, increases in customer spend and customer satisfaction. You may have previously worked in Customer Services in a large company and are now looking for a role with a more local, Cannock based Company.

 

You will also be IT minded since a key part of this role does involve measuring and monitoring all parcel and pallet freight.

       

 You must also be:

 

  • Organised
  • Flexible
  • Good listener
  • Ability to multi task and work on own initiative when required
  • Positively assertive
  • Commercially aware
  • Strong administrative skills
  • Good communication and inter-personal skills
  • A team player
  • Confident and comfortable when speaking to customers on the telephone
  • Reliable and trustworthy
  • Polite, calm and courteous at all times
  • Have an ability to problem solve and seek solutions.
  • Proficient and comfortable with IT and software packages and systems
  • Previous sales experience or telesales experience would be useful

 

Customer Services Adviser.  40 hour week, salary £15,932 per annum plus £100 per month attendance bonus, life insurance, pension, 28 days holiday rising to 33 with length of service.

 

Area: Cannock

 

Start date asap.

 

The Sales Recruitment Network recruits B2B and B2C Sales Directors, Sales Managers, Field Sales Executives and Internal Sales Executives:  Telesales Managers, Telesales Executives and Telemarketing Executives:  Marketing Directors, Marketing Executives, Marketing Coordinators and Marketing Assistants: Customer Services Managers, Customer Services Executives and Sales Administrators in all industries throughout the UK.

 

 

If you are interested then forward your CV as a word attachment to Frazer at w.midlands@tsrn.co.uk

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