Lichfield, Staffordshire, located a few miles outside of Lichfield City Centre – away from the city rush and with plenty of onsite parking. You will need to drive and have your own transport for this location.

Salary £28k – £30k, basic of £28k dependent on experience + bonus (10%), so OTE of circa £30k.

Working Hours:
• Monday to Thursday 9.00am – 5.00pm
• Friday 9.00am – 3pm
Start Date: Immediate or to suit your availability.
This is ideally a full-time permanent role of 38 hours per week, however there is some flexibility for working between 30-38 hours for the right candidate, with a pro rata salary.
Company Description:
Our clients provide end to end B2B sales support to organisations throughout the UK.
Working across a variety of sectors as an ‘outsourced solution’, providing a wide range of support, from Data Gathering to Sales Calling and Email Follow-Up, all the way to Decision Phase, ultimately trying to win the business for their customer.
They provide telemarketing with a difference and are proud to work as an extension of their clients business, boosting their sales activity and growing their customer base.
They provide a fun and nurturing environment, with ongoing coaching, training and support.
An exciting opportunity for an Internal Sales Executive / Telemarketing Business Development Manager to join a friendly team working in a relaxed, productive and supportive environment.

Job Description:
We are looking for driven and conscientious sales professionals, who are eager to learn and grow within our business.
You will have the opportunity to work autonomously across a variety of clients, providing them with high touch sales support and an excellent level of service.
You will be responsible for using your research skills to identify potential companies that would be a good fit for our customers’ products/services, making introductory calls to these organisations to qualify their requirements, with a view to booking appointments and gaining quotation opportunities.
Managing the follow up process is a key element of this role. You will be expected to follow up on meetings held or pricing sent and agree next steps, continuously supporting the process to the point of conversion.

Key Responsibilities:

• Lead Generation – researching Companies that would be a good fit for our customers using Google, LinkedIn and Companies House to gain Company Name, Address, Telephone Number and Decision Maker Names, entering all of which into the CRM system.
• LinkedIn Prospecting – sending Connection Requests and Messages directly to Decision Makers on behalf of our customers, trying to gain an interest in the product/services that they offer.
• Telephone and Email Activity – calling the records in the CRM system to introduce our customers and establish if there is a requirement for the product/services that they offer. Sending follow-up Emails to further progress the conversation. Completing all Qualifying Questions as set by our Customer within the CRM system, using the information gained on the telephone or by email.
• Securing Appointments or Quotation opportunities with the Prospect, either for our customer to pursue, or for us to hold and pursue internally.
• Follow-Up progression to Decision Phase – regularly communicating with the Prospect to gain feedback on the Appointment/Quotation, objection handling and liaising with our customer where appropriate for additional information.
Progression Opportunities:
With this position, the company has a structured career progression plan and successful candidates, with a desire to develop, will have the opportunity to move forward into a Senior Indoor Sales Executive/Business Development Manager role and Team Leader role, with corresponding increases in basic salary, commission and rewards.

Person Specification:

• Excellent communicator, both verbal and written, with good attention to detail.
• Good Rapport building skills.
• Highly motivated self-starter.
• Positive, professional attitude.
• Strong organisational skills.
• Ability to multi-task.

Experience:

• B2B Sales: this could be Telesales, Face to face.
• Using Microsoft packages.
• Use of CRM

Key Additional Benefits:
• Casual dress
• Company events
• Company pension
• Free On-site parking
• Bonus Scheme
Internal Sales Executive / Telemarketing Business Development Manager
Please send CV and a cover letter to Frazer, explaining why this role would suit you.
The Sales Recruitment Network recruits B2B and B2C Sales Directors, Sales Managers, Field Sales Executives and Internal Sales Executives: Telesales Managers, Telesales Executives and Telemarketing Executives: Customer Services Managers, Customer Services Executives and Sales Administrators in all industries throughout the UK.

About
We are a Staffordshire-based Managed Service Provider delivering IT support, cybersecurity, and telecoms to small and medium businesses across the region. We look after everything from day-to-day helpdesk queries to full infrastructure projects, and we pride ourselves on being the IT partner our clients actually want to deal with — not just the one they’re stuck with.
The Role
We’re looking for someone with a genuine gift for dealing with people, who wants to build a career in IT. You might currently be working in retail, hospitality, a call centre, front-of-house, or another customer-facing role — and you’re ready for something more technical, but you don’t want to lose what you’re already good at.
This is a junior, entry-level role. We’ll train you on the technical side. What we can’t train is how you make a customer feel when their computers on fire and their patience is gone — that’s what we need you to bring on day one.
You’ll split your time between remote helpdesk support and travelling to client sites across the West Midlands and Staffordshire for onsite installations, repairs, and hardware setups. A driving licence and access to your own vehicle are essential.
What You’ll Be Doing
• First point of contact for client support requests — by phone, email, and ticketing system
• Troubleshooting everyday IT issues: PCs, laptops, printers, network connectivity, Microsoft 365 accounts
• Travelling to client sites for onsite work: new PC/laptop setups, hardware installs and repairs, network equipment, office moves
• Building and configuring new starter equipment before deployment
• Logging all work clearly and consistently in our PSA/ticketing system
• Escalating more complex technical issues to senior engineers with a clear, well-documented handover
• Representing us professionally at every client site — you are often the only face of the company a client ever sees
What We’re Looking For
Essential
• A track record in a customer-facing role (retail, hospitality, contact centre, front-of-house, field service, etc.)
• Genuine enthusiasm for a career in IT — self-taught tinkering, a home lab, certifications in progress, or just a track record of picking up tech quickly are all good signs
• Calm, clear, and friendly communicator, especially with people who aren’t technical
• Comfortable staying composed when someone is frustrated or under pressure
• Full UK driving licence and own transport
• Well presented, reliable, and comfortable representing a company face-to-face
• Based within a reasonable commute of Cannock, with flexibility to travel to client sites across the region
Desirable (not required — we’ll teach this)
• Basic familiarity with Windows, Microsoft 365, or general troubleshooting
• Any IT-related coursework, certifications (e.g. CompTIA A+), or personal projects
• Experience handling equipment carefully (deliveries, stock, tech setup, etc.)
What You’ll Get
• Full training and mentoring from experienced engineers — a genuine route into a technical IT career
• Support towards industry certifications as you progress
• A small, close-knit team where your work is visible and valued
• Mileage covered for client site travel
• Salary: £23,000–£26,000 depending on experience
• 20 days holiday plus the 8 UK bank holidays, and your birthday off if it falls on a weekday
Sound Like You?
If you’re brilliant with people and ready to learn the technical side, we want to hear from you — even if your CV doesn’t currently have “IT” anywhere on it.

Apply to: Frazer
w.midlands@tsrn.co.uk